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We ship orders 1 to 2 business days following confirmation of payment. Weekend or holiday orders will be shipped on the following business day. Processing time would take a bit longer in peak demand times such as sales or holidays. We will endeavor to minimize delays and keep you informed throughout.
We have local and international shipping from reliable courier companies to provide safe and timely delivery. Local delivery normally takes 3 to 5 business days, while international shipments take 7 to 14 business days depending on the destination.
Delivery times should be allowed since they are subject to variables like customs or local delivery companies. Once shipped, the order is in the hands of the courier and delivery is out of our control.
Our shipping fees are weight-based on your products and where they are going. You'll be shown the true shipping fee at checkout before you pay. We aim to keep our shipping fees reasonable without compromising on delivery reliability. Periodically, we also offer promotional free shipping on certain orders or locations.
Once shipped, we will email your tracking number and courier information to you. You can track your parcel live on the courier's website using the number. Please allow 24 hours from dispatch for tracking information to be visible.
Double-check your shipping address carefully before finalizing your order as missing or incorrect information can result in missed orders or failed delivery. Delayed or lost orders due to address mistakes made during checkout are not our fault. If you notice an error, inform us immediately before we send your order. Once we send out your order, address changes may no longer be allowed.
Our support team is always at your behest to assist you with whatever issue relates to your order or delivery. In case of delayed tracking, wrong products, or missing orders, contact us immediately. You can reach us on our website or email to support@fitgrips.com . We make sure that you receive your gym accessories peacefully and hassle-free.
